Frequently Asked Questions
Everything you need to know about your Lavetir shopping experience.
How do I determine the right size for my dress?
We recommend checking our detailed Size Guide located on each product page. For the perfect fit, we also offer a custom sizing option where you can provide your exact measurements at no additional cost.
What is the estimated shipping time for my order?
Since most of our dresses are made-to-order to ensure quality, processing usually takes 10-15 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
Can I return a dress if it doesn't fit?
Yes, we accept returns on standard-sized dresses within 14 days of delivery. Please note that custom-sized dresses are final sale as they are made specifically to your measurements.
What payment methods do you accept?
Lavetir accepts all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Klarna for flexible financing.
Can I request a color swatch before ordering?
Absolutely! We highly recommend ordering fabric swatches first to ensure the color and material meet your expectations, as screen resolutions can vary.
How can I track the status of my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your package.